Refund and Cancellation Policy

Before production begins

A cancellation request made before production work begins may qualify for a refund of the amount received, less non-refundable payment-provider charges and any separately completed consultation or preparation work.

After production begins

Once research, planning, concepts, design, copy preparation, asset processing, or other production work has started, the initial payment compensates reserved capacity and work performed. It is normally non-refundable to that extent.

Completed or approved work

Payments for approved work, delivered work, downloaded deliverables, completed consultations, priority capacity, and completed add-ons are not refundable except where required by applicable law or where SperoMW confirms a material failure to supply the agreed scope.

Client delay or abandonment

Failure to provide information, assets, feedback, approval, or payment does not automatically cancel a project or create a refund. SperoMW may place an inactive project on hold and may require rescheduling before work resumes.

SperoMW cancellation

If SperoMW cancels an eligible project for reasons not caused by the client, unlawful content, rights concerns, or a terms breach, SperoMW will assess the undelivered portion and communicate the applicable remedy.

Request process

Cancellation and refund requests must identify the client, project reference, payment reference, reason, and requested outcome. Approved refunds are returned through a reasonable available method and may take the provider's normal processing time.